Speaker Testimonials

Drs. Mayer and Jensen have authored some of the most widely-read and used books on flow and customer service in emergency departments and hospitals around the country.

Hardwiring Flow

Leadership for Smooth Patient Flow

2008 ACHE Book of the Year Award

Leadership for Great Customer Service

See what some of the top minds in health care and business said about Dr. Mayer’s and Dr. Jensen’s work.

"Both Dr. Mayer and Dr. Jensen have practical experience; they have done it and are still on the field. They take the thinking to the doing, which leads to becoming. In healthcare, we spend a lot of time thinking, but Dr. Mayer and Dr. Jensen help us move to doing."

- Quint Studer

Founder, Studer Group
(Written about the book authored by Dr. Mayer and Dr. Jensen entitled Hardwiring Flow)

"A milestone in the ability to explain and explore flow as a central, improvable property of healthcare systems. The authors are masters of both theory and applications, and they speak from real experiences, bravely met."

- Donald Berwick

Co-Founder, Institute for Healthcare Improvement
(Written about the book authored by Dr. Mayer and Dr. Jensen entitled Leadership For Smooth Patient Flow)

"I honestly can’t remember when I’ve seen so much of so much importance crammed into a short book. Thom has done an excellent job of making the case for customer service excellence in acute care institutions. This book is laser-like in its aim."

- Tom Peters

Author, “In Search of Excellence”
(Written about the book authored by Dr. Mayer and Dr. Jensen entitled Leadership For Great Customer Service)